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FAQs

By placing an order with us you will be deemed to have read, understood and agreed to our terms and conditions.

Order acceptance and the completion of the contract between you and www.djuniverse.com.au will take place on the dispatch of the products you ordered, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in How to cancel an order.

If an order is not accepted, it may be for one of the following reasons:

-The product you have ordered is not available from stock

-We are unable to obtain authorisation for your payment

-A pricing or product description error has been identified

-You have not met the eligibility to order criteria set out in the main terms and conditions
We have tried to make placing an order with us as secure and easy as possible.
To order simply click on the cart section of the website toolbar and then add each item you wish to purchase into your shopping basket. When you have made your final selection, follow the instructions on the page and proceed to checkout where further instruction is provided.
We take great care to ensure that all details, descriptions and prices of products appearing on this website are correct when the information is entered onto the system. We aim to keep the website as up to date as possible, but the information, including product descriptions may not always reflect the position at the exact moment you place an order.

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

All products displayed on this website are available only while stocks last. If an item you wish to purchase is out of stock, please send an email to info@djuniverse.com.au We will check if the item can be re-ordered and, if so, how long it will take.
Once an item has been received back at our warehouse, refunds will be processed within 28 days. A refund will not be processed until the unwanted goods have been received.

Note: The packaging and all other items included in product as new condition ie: no damage and original packaging
Please ensure that you post the return item/s safely in protective packaging by Registered Mail, as we will not be held liable for any loss or damage.
When you want to return an item, please email us at service@sportmate.com.au and inform us of the reason for the return or exchange,along with your order number which you will have recieved in the confirmation email when you placed your order.

We will then advise you of the returns procedure via email.
We cannot exchange or refund for change of mind purchases

If you wish to return an item because it is faulty, or for any other reason you must contact us and a member of our team will contact you within asap

You have 7 days from receiving the goods (once items have been signed for on delivery) to request a refund.

For further information see the Refunds section of FAQ's.

This provision does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations.
If you wish to cancel an order, please contact us with the following:

Customer name

Order number

Date of order

If your order has already been dispatched to you (usually within 24 hours), you may not be able to cancel or return the order, please refer to our returns policy.
To track your order, you can click "My order", then you will see all order information.
Please choose cafuly as refund is not available for this reason
We use Recorded Delivery services which require a signature. If they are unable to find someone to sign for the delivery, they will leave a card so that you can arrange to collect the parcel or have it re-sent from your local mail depot.
No we do not accept orders from overseas
We apologise if an item you wish to order is sold out. Our stock availability is automatically refreshed on the website, but occasionally a number of customers place an order for the same item at the same time. If there are any problems with an order you place, we will contact you by email.